Service Now-Consultant

Position Summary

Level:

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work youll do:

• Independently design, build, and deliver medium/high complexity stories. Use standard estimation methods for user stories.
• Own medium-complex modules; perform PoCs, grooming, present design options to TLs. Drive technical grooming; participate in solutioning and PoCs with option analysis.
• Engage juniors to follow best practices; perform code reviews and fixes with minimal oversight. Coordinate with onshore/client teams; ensure juniors understand requirements; build client rapport.
• Define release management strategy, pipeline management, repository integration with DevOps. Drive meeting agendas; support weekly status reports. Elevate industry knowledge; leverage Delivery Excellence/automation/Smartstarts.
• Configure and extend Agentforce/GenAI components; perform PoCs for GenAI-powered features. Mentor Analysts on technical tasks; support technical solutioning and PoCs.

The team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications:

• 3 - 6 years of hands-on experience in ServiceNow and Logik.
• Expertise in ServiceNow platform architecture (Module such as CSM, SOM and Logik)
• Experience integrating cloud-based applications, data migration, and managing secure API connections.
• Understanding of ITIL, information governance, legal/compliance requirements, and workflow/process automation.
• Proficiency with scripting languages (e.g., JavaScript for ServiceNow), workflow engines, and cloud environments (AWS, Azure).
• Strong communication, problem-solving, and stakeholder management skills.
• Certification: ServiceNow and/or Logik certifications are preferred

Good to Have Skills/Project Experience/Certifications:

• Drive digital transformation across IT and legal operations through unified architecture, automation, and compliance.
• Strengthen organizational agility by aligning IT service delivery with legal and regulatory imperatives.
• Reduce operational risk, increase efficiency, and ensure data integrity and defensibility.

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

• Bengaluru/Hyderabad/Pune/Chennai/Kolkata