Service now architect

Experience and Skills:

• Having experience with SAMPro, ServiceNow, and asset management software
• Experience in Analysis, Requirements Gathering, customization of various ServiceNow modules as per client requirements including but not limited to ServiceNow SAM Pro & HAM, Discovery, Incident Management, Service Catalog, Problem Management, Incident Management, Knowledge Management, HRSD, etc.
• Analysis/Configuring of Software Asset Management (SAM Pro)
• Analysis/Configuring Hardware Asset Management (HAM)
• Experience with SAM processes and frameworks, including Procurement, ServiceNow Discovery, provisioning, maintenance, and retirement
• Strong knowledge of ServiceNow platform, including IT Asset Management, CMDB, Discovery, Procurement, and other relevant modules
• Experience with Scrum/Agile methodology
• Configuring Human Resources Service Delivery (HRSD)
• Experience in migrating changes across various system landscapes via Update Sets
• Development of Custom Reports
• Good understanding of data loading principles
• Experience with troubleshooting and resolution of problems within ServiceNow

Key Responsibilities:

• Manage the entire lifecycle of IT assets, including procurement, deployment, maintenance, and disposal
• Ensure accurate asset tracking and data management in ServiceNow, from initial request to retirement
• Manage software licenses, entitlements, and compliance to ensure proper usage and reduce financial risk
• Optimize software license usage, track renewals, and minimize unnecessary expenditures
• Perform software audits and ensure compliance with vendor agreements
• Track hardware assets (laptops, servers, network equipment) and ensure accurate records in the ServiceNow platform
• Coordinate asset procurement, inventory management, and disposal processes
• Ensure compliance with hardware policies, including warranty and end-of-life management
• Integrate SAM Pro and HAM Pro modules with other ServiceNow platforms (such as ITSM, ITOM) to provide seamless asset tracking and reporting
• Automate asset management processes where possible, improving efficiency and accuracy
• Stay up-to-date with the latest trends and updates related to SAM Pro, HAM Pro, and asset management tools

Certifications:

• Should be certified in any of the following:
• CIS ITOM
• CIS Discovery
• CIS Service Mapping
• CIS Event Management
• CIS Cloud Provisioning and Governance
• Must have certificates excluding the ones above are:
• CSA
• CAD

Important Note:

• ServiceNow wants to onboard only certified resources.
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