Service now architect

Job Title: ServiceNow Architect

Work Mode: Remote
Shift Requirement: Flexible to work in both UK & US shifts
Experience: 8+ years (with minimum 3+ years in an Architect role)
Certification: ServiceNow Certified Technical Architect (CTA) or Implementation Specialist – Mandatory
Communication: Strong communication & stakeholder management skills required

About the Role

We are looking for an experienced ServiceNow Architect to provide technical leadership, solution design, and strategic direction for ServiceNow implementations. The ideal candidate will have strong expertise across ITSM, ITOM, ITAM, SecOps, and emerging ServiceNow capabilities, with a proven ability to translate business requirements into scalable and optimized ServiceNow solutions.

Key Responsibilities

Solution Architecture & Design

• Lead the overall architecture, design, and roadmap for ServiceNow implementations.
• Define best practices, technical standards, and governance models for the platform.
• Translate business requirements into scalable, secure, and sustainable ServiceNow solutions.
• Design integrations between ServiceNow and other enterprise systems.

Technical Leadership & Delivery

• Oversee development and ensure adherence to coding, performance, and security standards.
• Provide guidance on complex customization, scripting, and integration challenges.
• Support upgrade planning, adoption of new features, and platform optimization.
• Ensure alignment of ServiceNow solutions with enterprise architecture standards.

Collaboration & Stakeholder Management

• Work with business stakeholders, project managers, and process owners to define requirements.
• Act as a trusted advisor to executives and senior leadership on ServiceNow capabilities.
• Drive workshops and design sessions to align technology solutions with business needs.
• Present architectural recommendations and roadmaps to leadership and clients.

Governance & Quality Assurance

• Define architectural frameworks, data models, and integration strategies.
• Establish development and release management guidelines.
• Conduct design reviews, code reviews, and performance evaluations.
• Ensure compliance with ITIL processes and organizational policies.

Leadership & Mentoring

• Mentor ServiceNow developers, administrators, and junior architects.
• Provide training, knowledge sharing, and technical enablement across teams.
• Foster a culture of innovation, scalability, and continuous improvement.

Requirements

• Bachelor’s or Master’s degree in Computer Science, IT, or related field.
• ServiceNow Certified Technical Architect (CTA) – Mandatory.
• Additional certifications in ITSM, ITOM, ITAM, or SecOps modules – Highly desirable.
• 8+ years of overall ServiceNow experience with at least 3+ years in an architect role.
• Strong hands-on expertise in ServiceNow platform capabilities, scripting, workflows, and integrations.
• Proven experience in enterprise-scale ServiceNow solution design and implementation.
• Strong knowledge of ITIL processes, enterprise architecture, and security standards.
• Excellent communication, stakeholder engagement, and leadership skills.
• Ability to manage multiple projects in a fast-paced, global environment.
• Flexible to work in both UK & US shifts.

Send CV to [email protected]

Job Type: Permanent