Service Max COE Lead

As the Service Max COE Lead at Johnson Controls in Pune, Maharashtra, India, you will play a pivotal role in shaping the strategic direction and operational excellence of the ServiceMax Center of Excellence (COE). Your primary responsibility will be to leverage your extensive experience to drive the implementation of best practices throughout the organization, thereby enhancing field service capabilities and overall service delivery effectiveness. Your key responsibilities will include leading ServiceMax COE initiatives, establishing a framework for service excellence, and fostering a culture of continuous improvement. You will work closely with cross-functional teams to identify opportunities for optimizing service delivery processes and enhancing customer satisfaction. Developing and implementing training programs for ServiceMax users will also be a crucial aspect of your role to ensure effective utilization of the platform. Monitoring key performance indicators (KPIs) to assess the effectiveness of service operations, driving data-driven decision-making, and acting as a liaison between business stakeholders and technical teams to align service delivery with organizational goals are integral parts of the position. Additionally, you will be required to identify and evaluate emerging trends and technologies in field service management, recommending strategic investments where appropriate. In terms of qualifications, we are looking for candidates with a Bachelor's degree in Business Administration, Information Technology, or a related field, along with 18+ years of experience in service management, specifically focusing on field service operations and the ServiceMax platform. Proven experience in leading Centers of Excellence and driving organizational change initiatives is essential. Strong analytical skills, excellent communication, and interpersonal abilities, as well as the capacity to thrive in a fast-paced environment while managing multiple priorities effectively, are qualities we value in potential candidates. Possessing a ServiceMax certification or related field service management certifications would be considered a plus. If you are ready to join Johnson Controls and lead our ServiceMax COE to promote innovation and exceptional service delivery throughout the organization, we look forward to receiving your application.,