Service Marketing Engineer

Role Title:

Work Mode

Overview:

Key Responsibilities:

• Review, interpret, and operationalize AMC clauses from airline contracts.
• Extract and validate eligible booking data from GDS and internal systems.
• Prepare, format, and submit AMC claims to airline partners on time.
• Manage disputes and rejections, providing supporting evidence and escalating as needed.
• Collaborate closely with Business Development, Finance, and airline account managers to maximize commission recovery.
• Maintain detailed records of claims, approvals, and payments for audit and reporting.
• Track and adapt to contract changes and airline policy updates.

Required Skills & Experience:

• Proven track record (3+ years) managing AMC processes with measurable revenue recovery.

• Strong understanding of airline contracts, fare construction, and commission eligibility rules.

• Expert in at least one GDS (Sabre, Amadeus, Galileo, etc.) with advanced ticketing knowledge.

• Excellent analytical and problem-solving skills with attention to detail.

• Strong partner-facing communication and stakeholder management abilities.
• English fluency (written and spoken).
• Ability to work independently with high accountability for outcomes.

Preferred:

• Prior experience working directly with airline commercial or sales teams.
• Familiarity with multiple airline commission structures (incentives, overrides, volume-based deals).
• Experience in dispute resolution and negotiation with airline finance teams.

Performance Measures:

• % of eligible AMC successfully claimed and collected.
• Dispute resolution rate and time to close.
• Compliance with claim submission timelines.

IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.