Service Manager

Job Description: Service Manager (Railway AMC)

Position Title: 1) Service Manager - Primary location of Stations is in East India

2) Service Manager- Primary locations are South, East and Central India

Department: Maintenance and Operations

Reporting To: Director

Location: Primary Location shall be Hyderabad. Travel 25-50% of the time.

Role Summary: The Service Manager is responsible for overseeing the efficient maintenance, repair, and operational readiness of railway assets such as Electronic Interlocking systems and MSDAC systems, which are under the AMC. This role ensures adherence to contract requirements, timely execution of maintenance activities, timely billing activities, and alignment with safety, quality, and regulatory standards. Additional responsibilities of the role include, P&L Management, Acquiring new business opportunities and exploring international opportunities for services

Key Responsibilities:

1. Operations Management:

Plan, schedule, and oversee all preventive and corrective maintenance activities for equipment such as Electronic Interlocking systems as per contract terms, and meeting SLAs.

Coordinate with the client and internal teams for inspections, audits, and project milestones.

2. Team Supervision:

Lead and manage a team of engineers, and admin staff. o Provide guidance, training, and performance evaluations to ensure skill enhancement and productivity.

Address team challenges and facilitate a collaborative working conditions

3. Other Responsibilities and Duties:

Act as the primary point of contact for clients.

Address client concerns and ensure satisfaction with service delivery.

Ensure all maintenance activities comply with safety protocols, industry standards, and statutory regulations.

Maintain proper documentation of safety procedures

Monitor and manage inventory of spare parts, tools, and consumables required for maintenance.

Optimize resource utilization and maintain cost control within the budget.

Maintain detailed records of maintenance schedules, activities, and asset performance.

Generate and submit monthly reports to the client and management, highlighting key metrics and areas for improvement.

Document root cause analysis for recurring issues and implement corrective measures.

Identify opportunities for process improvements and implement innovative maintenance practices.

Stay updated on technological advancements and suggest upgrades or modifications to improve reliability and efficiency.

Qualifications and Skills:

• Education: MBA and/or Bachelors degree in Computer Science, Electrical, or Electronics Engineering, or a related field.
• Additional certifications in railway maintenance or asset management are advantageous.
• Experience: 5+ years of experience in Service Industry, preferably in Railway sector or in any Government sector. Lead and managing a team with a minimum of 3 direct reports. Familiarity with AMC operations is an added advantage.
• Skills: Strong leadership and organizational abilities.

Excellent communication and interpersonal skills to manage client relationships. Proficiency in maintenance management software and tools.

Problem-solving and decision-making skills, especially under pressure.

Work Environment:

• Fieldwork: Regular site visits to railway installations, and Quality Checks

• Office Work: Preparing reports, attending meetings, and coordinating with clients, and internal teams.

• Travel: Frequent travel within the assigned region or project location. This role demands a proactive, detail-oriented individual committed to maintaining railway infrastructure's operational excellence and safety standards under the AMC framework.