Service Manager

Job Title: Service Manager Industrial Networking

Location:

Job Purpose:

industrial networking equipment

industrial Ethernet, automation protocols

Key Responsibilities:

• Team Leadership & Field Operations:

• Lead, train, and manage a service team across India for installation, commissioning, and post-sales support.
• Plan and deploy service resources for key accounts and high-priority escalations.

• Customer Engagement:

• Act as technical liaison for high-value clients such as Rockwell, Schneider, Honeywell, Yokogawa, and L&T Automation.
• Conduct service performance reviews, maintain proactive communication with automation engineers and client service teams.

• Technical Expertise:

• Provide hands-on support for configuring and troubleshooting managed switches, protocol converters, and industrial firewalls.
• Handle integration support with PLCs, SCADA systems, and DCS networks.

• Service Delivery Management:

• Monitor and improve service KPIs, turnaround time (TAT), and first-time fix rate.
• Maintain strong documentation practices, including RCA reports, service history, and network audit records.

• Coordination with Internal Teams:

• Collaborate with sales, R&D, and product teams for feedback on field issues and customer pain points.
• Support training initiatives for channel partners and customers on network best practices.

Required Skills & Competencies:

Technical Skills:

• Advanced knowledge of

  Modbus TCP/IP, EtherNet/IP, PROFINET, MRP, RSTP

  , and related automation protocols.
• Experience with network design and diagnostics for mission-critical systems.
• Hands-on with

  managed Layer 2/3 switches, media converters, serial device servers

  , firewalls, and VPN routers.
• Familiarity with

  SCADA/DCS environments

  and OEM specifications.

Soft Skills:

• Strong client management skills ability to handle pressure from high-performance OEMs.
• Leadership and mentoring capabilities for technical teams.
• Good presentation and documentation skills.
• Analytical mindset for root cause analysis and system optimization.

Qualifications:

• Education:

  B.E./B.Tech in Electronics, Electrical, Instrumentation, or Computer Science.(M.E./M.Tech or specialized certifications preferred.)

• Certifications:

  CCNA (Industrial preferred), CompTIA Network+, or equivalent industry certifications.

• Experience:

• 812 years of technical experience in industrial networking or automation support.
• Minimum 3 years in a leadership role, preferably handling OEM or system integrator accounts.

Preferred Industry Exposure:

• Automation OEMs or solution partners (e.g., Rockwell, Schneider, Honeywell, Yokogawa, L&T, Siemens)
• Industrial SCADA/PLC/DCS integration companies
• Infrastructure automation projects (metros, smart grids, utilities)