Service Manager - Employee Banking

Managing of Salary Accounts Portfolio :

• Handle defined portfolio across the EB Corporate for life cycle management & ensure EB book growth, funding penetration to monitor.
• Effectively follow the Beat Plan- CAT A & B corporate
• Corporate Engagement / Franchise Build business through thru micromarketing activities , Micro sites
• Improve Asset & Wealth Penetration - Meeting the defined targets month on month.
• Aggressively Cross sell& achieve the cross sell targets which have been set .Crossell should be a outcome of the Corporate Visits & Service Camps
• Be responsible for customer engagement, attrition, growth of new accounts and existing EB book.
• Work closely with the Service delivery teams to ensure excellent service to the Corporate. Liaison with all internal units to ensure SLA / TAT's is maintained.
• Review service gaps and process to meet customer expectation.
• Conduct service camps, customer interactive sessions and Customer satisfaction survey / On boarding survey (internal / external)
• Handle Complaint/Escalationprocess
• NIL escalations by the corporate/customer against the CPS portfolio manager s.
• Ensure on boarding activities for customers like deliverables tracking, account no. communication etc.
• Ensure the salary credit process is risk free as well as timely for your Corporate/Encourage Corporate to Use STB
• Handle salary rejects as per the prescribed process & turnaround
• Ensure that customers are encouraged to use alternative channels
• Ensure good audit ratings in all internal/external audits, Group Audits, BRR and QA audits.
• EnsureAudit awareness
• Handle Auditdeliverables

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualification

• Employee should be Graduate/Post Graduate with Team management experience

Role Specific Technical Competencies

• Director, Business Development, Employee Banking] People leader role Sales Team management