Service Manager

1. Monitor all field operations are operating as per service procedure.

2. Ensure quality of service at all field office by means of verification of records provided by field support

team.

3. Shall play an important role in devising the strategy to improve the service quality.

4. Shall ensure all activities are logged into the CRM / ERP for appropriate monitoring.

5. Shall assist all sales team in the sourcing an appropriate business partner.

6. Shall ensure hand holding of initial operations for prescribed no of days from service perspective for

every service centre deployed in the field.

7. Shall ensure deployment of all processes and procedures at all new field establishments

8. Shall be responsible for reduction of average cost of service per charger and increasing the service

reach.

9. Shall be responsible for increasing allied sales through service network.

10. Shall be responsible for arriving at TAT of each region on a weekly basis and support TAT reduction by

providing inputs to ground operations team.

11. Shall be responsible for monitoring field calls on a daily basis.

12. Shall be responsible for area allocations of different regions via ground support team.

13. Shall be responsible for customer communications from complaint till resolution via ground support

team.

14. Shall monitor the critical stock availability at all service centres and ensure minimum stock levels at all

times