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Service Manager

1 years

3 - 6 Lacs

Posted:22 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
  • Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions.
  • Developing and implementing service strategies to enhance customer experience and meet service objectives.
  • Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.
  • Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
  • Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
  • Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Commission pay
  • Performance bonus
  • Yearly bonus

Experience:

  • total work: 1 year (Required)

Work Location: In person

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