Service Management Lead

As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your primary responsibility will be to coordinate projects through contract management and shared service coordination. In this role, you will play a crucial part in developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. It is essential that you have a minimum of 5 years of experience in Site Reliability Engineering. This position is based in Pune. Your key roles and responsibilities will include: - Serving as a Subject Matter Expert (SME) and effectively collaborating with and managing the team. - Taking charge of team decisions and engaging with multiple teams to contribute to key decisions. - Providing solutions to problems within your immediate team as well as across multiple teams. - Coordinating the delivery of programs, projects, or managed services. - Managing contracts efficiently and ensuring effective contract management. - Developing and nurturing relationships with key stakeholders and sponsors to drive commitment and strategic alignment. In terms of professional and technical skills, the following are required: - Proficiency in Site Reliability Engineering is a must-have skill. - Experience with incident management and problem management is considered a good-to-have skill. - Strong understanding of IT service management principles and practices. - Experience in managing and coordinating projects effectively. - Excellent communication and interpersonal skills are essential for this role. Additional Information: - The candidate must possess a minimum of 5 years of experience in Site Reliability Engineering. - A 15 years full-time education is a requirement for this position. ,