Service In-charge - Watches and Accesories

2 - 5 years

3 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Titan Company Limited

Location :

Role:

Roles and Responsibilities:

1. Understand customer requirements and conduct after sales repair on the customer product providing customer satisfaction and cost-effective solutions while recording the defects along with the solutions in the central database

2. Monitor the serviced watch return (repeat return) to analyse on the servicing effectiveness / quality of repair and provide inputs in creating countermeasures

3. Conduct stock audit and commercial compliance for the responsible service centre on periodic basis

Desired Candidate Profile & Qualification:

  • 2-5 years of experience in after-sales service, repair & maintenance, or related field

  • Diploma in Watch Servicing / Horology
  • Strong understanding of watches and accessories products; ability to develop expertise quickly.
  • Excellent communication skills; ability to build strong relationships with customers, colleagues, and stakeholders.

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Titan Company logo
Titan Company

Consumer Goods - Watches and Jewelry

Bangalore

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