Service Engineering Specialist

Company Description

Riotech Solutions is a business supplies and equipment company based out of Austin, Texas, United States. We provide state-of-the-art business solutions to enhance operational efficiency for various industries. Our dedication to innovation and customer satisfaction has made us a trusted partner for businesses nationwide.

Role Description

This is a full-time on-site role located in Malappuram for a Service Engineering Specialist. The Service Engineering Specialist will be responsible for providing technical support, troubleshooting issues, conducting field service visits, and delivering exceptional service engineering. The specialist will also be involved in analytical tasks to enhance service performance and reliability.

We’re looking for a highly skilled Data Recovery Specialist with proven experience in recovering lost, damaged, or inaccessible data from a wide range of storage media — including HDDs, SSDs, flash drives, mobile devices, RAID systems, and more.

The ideal candidate will also have a solid foundation in forensic-level recovery techniques, including data extraction from damaged or encrypted drives, chip-off recovery, and evidence preservation for legal or investigative use.

Qualifications

• Expertise in Service Engineering and Field Service
• Strong Troubleshooting and Technical Support skills
• Excellent Analytical Skills for problem-solving and improvement
• Ability to work independently and collaboratively within a team
• Exceptional communication and customer service abilities
• Experience in the business supplies and equipment industry is a plus
• Bachelor's degree in Engineering, Technical field, or related area