Service Engineer

As a field service engineer, you will be responsible for ensuring customer satisfaction and operational efficiency within your territory. This involves providing appropriate solutions to customers, managing stakeholders according to established processes, and submitting reports to the company on time. You should possess a Diploma in Mechanical Engineering and Electrical Engineering or a related field, along with a minimum of 6 years of experience in customer handling or a relevant field. Previous experience as a service engineer trainee is not required. Excellent problem-solving and decision-making skills are essential, with a proactive and analytical approach to addressing challenges. Effective communication skills, both written and verbal, are necessary to convey technical information to diverse audiences. A strong commitment to workplace safety, with a thorough understanding of safety protocols and regulations, is also required. You should be able to work collaboratively with cross-functional teams and foster a positive and productive work environment. Benefits of this role include remote working, medical insurance, life insurance, mental well-being support, family support and care, uniform provision, paid holidays, a learning environment, subsidised healthy meals, work-life balance, annual health check-ups, teamwork, safety initiatives, contribution to the community, and an open and transparent culture. The application process involves resume screening, where you need to send in your resume with all the required information. The company typically takes 10 working days to review applications and make a decision, promising to inform you of the outcome. If your resume is selected, you will proceed to the next stage in the recruitment process. Next, there will be a preliminary meeting, either via video call, phone call, or in-person, to allow the company to get to know you better and determine your suitability for the next assessment round. During the assessment round, you will undergo technical or functional assessments based on the role you have applied for. Candidates applying for key roles may also need to complete a DiSC assessment. Lastly, successful candidates will proceed to a final interview where they will meet with team leaders or top management of the company, depending on the job applied for. This interview aims to further understand your capabilities before making a hiring decision.,