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Service Engineer

Service Engineer

Siemens

3 - 8 years

4 - 8 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

sql server dicom sql medical devices powershell c# c++ dns microsoft azure networking wireshark system administration technical support service engineering java active directory linux microsoft windows troubleshooting microsoft server aws ccna dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tasks and responsibilities:

You will be responsible for solving and answering complex problems and questions from our global customers and service specialists in relation to syngo.via. This includes to drive/analyze problems holistically and proactively end to end and the recovery of systems after a possible failure.

You report and prioritize systematic product problems to R&D department and cushion the impact on the customer with own developed interim solutions until a final software solution is found.

You will act as a competent contact person and central link for our regional units (RSCs), hot site Manager, development (PCP) and our customers worldwide.

You will take over special projects to increase our productivity.

You will take over the responsibility in the APAC time zone in the first place and build a bridge to the RSC APAC

You will create and edit entries in the Service Knowledge Base (SKB) in which you describe any problems, interim solutions, and the available software solution for our RSC- and country colleagues.Qualifications and experience:

Ideally, you have 3+ years of experience with medical devices, preferably syngo.via

You are very familiar with the Siemens Healthineers organization.Technical skills:

Preferably, deep syngo.via product know-how (IT & application related)

Microsoft Server Operating System knowledge

Network skills (Wireshark, Analyze tools)

DICOM & HL7 knowledge

Microsoft SQL Server knowledge (Administration, SQL)

Read, understand, and debug programs in PowerShell and C#Soft skills:

passion for problem solving with strong analytical skills

strong communication skills

Team Player with willingness and ability to learn and share knowledge

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Service Engineer