Service Engineer

Job Summary:

The Service Engineer is responsible for providing technical support and maintenance services to customers. This includes equipment installation, troubleshooting, diagnostics, and repair, as well as training end-users and ensuring customer satisfaction. The role may involve on-site visits, remote support, and collaboration with internal teams.

Key Responsibilities:

• Installation & Commissioning

• Install and commission equipment and systems at customer sites.
• Ensure setup meets manufacturer and customer specifications.

• Maintenance & Repair

• Perform routine maintenance and emergency repairs.
• Diagnose mechanical, electrical, or software issues and implement solutions.

• Technical Support

• Provide on-site or remote technical support to resolve product issues.
• Respond to customer inquiries and escalate complex problems when needed.

• Documentation & Reporting

• Maintain service logs, write reports, and update records in service databases.
• Document problems, actions taken, and parts used.

• Customer Training & Communication

• Train customers on proper use and basic maintenance of equipment.
• Maintain a professional and customer-focused approach.

• Quality & Safety Compliance

• Follow company policies and safety regulations.
• Ensure all services comply with industry standards and customer requirements.

Qualifications:

• Education:

• Diploma or ITI ( Mechanical / Electrical)

• Experience:

• 3+ years of relevant experience (entry-level roles may not require prior experience)

Skills

• Strong troubleshooting and problem-solving abilities
• Technical knowledge of machinery, electronics, or industrial systems
• Excellent communication and interpersonal skills
• Ability to read technical drawings and manuals
• Willingness to travel and work flexible hours

Work Environment:

• Field-based or on-site service visits
• May require travel, working at heights, or in confined spaces depending on industry
• Use of tools, laptops, diagnostic equipment, and safety gear