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Service Engineer (POC)

Service Engineer (POC)

Siemens Healthcare

1 - 9 years

8 - 9 Lacs

Kolkata

Posted:3 weeks ago| Platform:

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Skills Required

Usage Sales Customer satisfaction Siemens Healthcare UPS Customer service Cost Service operations Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: Looking for self-motivated, goal oriented and customer focus FSE for west region, the person will be responsible for managing customer service with designated region. Ensuring smooth customer service operation at designated area with highest level of customer satisfaction Role and Responsibilities: Perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare POC products. Ability to handle East region Business Partner Service Team to perform day to day work. Collaboration requires with Regional Business partner and their service team to execute service operations efficiently. Reviewing Service Provider Engineer competency and seeking customer feedback for Evalution. Communicating and accept all operative requests from the Customer Care Centre. Ensure the proper use of tool & test equipment. All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account. Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met. Role needs to work with Sales and Clinical Application team to successfully implement complex solutions. Interact with the Technical Solution Centre and Regional Support Centre to ensure proper issue. resolution.

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Siemens Healthcare

www.siemens-healthineers.com

Medical Technology

Erlangen

50,000+ Employees

74 Jobs

Key People

Bernd Montag

CEO
Diana N. G. Ehlers

CFO

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Service Engineer (POC)

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Service Engineer (POC)

Experience & Salary

Skills Required

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