Service Engineer, Field service engineer, Sales and service engineer

Job Description

Role & responsibilities 1. Installation and Commissioning: Install, calibrate, and commission gas detection systems at customer sites. Ensure they are set up correctly and functioning as intended. 2. Preventive Maintenance: Perform regular maintenance and inspections of gas detection systems to prevent issues and ensure continuous operation. 3. Troubleshooting: Diagnose and troubleshoot technical issues with gas detection equipment. Identify and resolve faults, malfunctions, and false alarms. 4. Repairs: Repair or replace faulty components, sensors, or modules within gas detection systems, following manufacturer guidelines and safety protocols. 5. Software and Firmware Updates: Keep gas detection system software and firmware up-to-date to maintain system performance and functionality. 6. Calibration: Calibrate gas sensors and detectors to ensure accurate gas concentration readings. 7. Customer Training: Provide training and guidance to customers on the proper use and maintenance of gas detection equipment. Ensure they understand safety procedures. 8. Documentation: Maintain detailed records of service and maintenance activities, calibration, and equipment configurations. Prepare service reports for customers. 9. Quality Assurance: Ensure that all service and maintenance activities comply with industry standards and safety regulations. 10. Technical Support: Provide technical support to customers via phone, email, or on-site visits. Assist in resolving customer inquiries and issues promptly. 11. Product Knowledge: Stay updated on the latest advancements in gas detection technology and products. Share this knowledge with customers and colleagues. 12. Emergency Response: Assist with emergency responses and evacuations when gas leaks or safety incidents occur, especially in industries where gas detection is critical for safety. Preferred candidate profile