Service Engineer

As an Application & Service Engineer at E+H Liquid Analysis India, your role is crucial in providing solutions for Sales Centers/customers in product, application, service-related concerns, questions, and tasks. Your main responsibilities include ensuring and improving Sales Center/customer support & satisfaction. Key Responsibilities: - Act as the main contact person for the Sales Centers in the region for After-Sales (technical and product questions) and Pre-Sales (application consultancy and product selection) tasks for Liquid Analysis - Utilize established tools, processes, and IT infrastructure such as SFDC and SAP - Establish and manage the technical environment, tools, and infrastructure at E+H LA Division Chhatrapati Sambhajinagar - Collaborate with the service and quality teams of E+H LA in Germany for Complaint Management - Provide training for Service personnel of Sales Centers and customers, as well as technical/product training for Sales representatives - Conduct fieldwork and customer visits for application consulting, product tests, and troubleshooting - Serve as the contact person for customer visits in-house and FATs - Develop and manage a regionalized information environment, for example, in Sharepoint - Represent the company at exhibitions in the region Qualifications Required: - Bachelor's degree or above in Chemical/electronics/environmental engineering/instrument/automation or related professional field - Experience in the process or environmental industry with a customer-oriented service mindset - Strong technical skills and a keen interest in Liquid Analysis - Excellent cross-cultural and communication skills with international working experience - Self-motivated, independent, and reliable working style - Fluent in English - Willingness to travel internationally - 4 to 8 years of experience in a relevant field (Note: No additional details about the company were provided in the job description.),