Service Engineer

Job Title: Service Engineer

Location: Stationed at Coimbatore

Salary: Rs. 15000/-

TA/DA: Extra at actuals

(Incentives Extra as per Target Achievement).

Job Summary:

We are seeking a highly motivated and skilled Service Engineer to join our dynamic team. The Service Engineer will be responsible for providing technical support, installation, repair and maintenance & troubleshooting for our Thermax Boilers, Steam Accessories & Water Plant. Ensuring optimal performance and customer satisfaction.

Key Responsibilities:

1) Maintenance & Repairs:

Perform routine maintenance and preventive checks on equipment and systems. o Troubleshoot and repair faulty equipment, ensuring minimal downtime for clients. o Maintain records of maintenance and repairs performed.

2) Technical Support:

Respond to customer inquiries regarding product functionality and troubleshooting steps. Conduct product training for customers and end-users as required.

3) Installation & Setup:

Install and configure products and equipment at customer sites. o Ensure proper setup and integration with existing systems or infrastructure.

4) Documentation:

Create and maintain detailed service reports and records of each job performed. Update the clients equipment history for future reference.

5) Customer Service:

6) Problem-Solving & Troubleshooting:

Analyze technical issues and provide efficient solutions.
Collaborate with internal teams (engineering, quality control, etc.) to escalate unresolved issues and find resolutions. Associate with sales team and promote our growth for Thermax spares & Accessories.

Skills & Qualifications:

• Diploma or Bachelors degree in Engineering (Mechanical, Electrical, or related field) or
  equivalent technical certification.
• Freshers or Proven experience as a Service Engineer or in a similar technical role.
• knowledge in Electrical or Mechanical Field.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and manage time effectively.
• Strong communication and interpersonal skills, with the ability to interact effectively with customers.
• Willingness to travel to customer sites as needed.
• Two-wheeler with license mandatory

Benefits:

• Competitive salary based on experience
• ESI
• PF
• Personal Accident Policy
• Mediclaim.

Contact Details :

vishnupriya.@cielhr.com / 99438 28030