Service Engineer

As a Service Engineer, you will be responsible for taking ownership of customer complaints, resolving system issues, and ensuring customer satisfaction. You will research, diagnose, and troubleshoot complaints, following standard procedures for escalation when necessary. By asking targeted questions, you will quickly identify the root cause of the problem and guide clients through appropriate actions via phone, email, or chat until a satisfactory solution is achieved. Upon receiving a complaint, you will acknowledge the customer, gather detailed information, and devise an action plan for resolution. It is essential to maintain proper documentation of all complaints, prioritize and manage multiple open cases simultaneously, and document technical knowledge in notes and manuals. In addition to technical duties, you will also be responsible for maintaining positive relationships with clients, exhibiting a friendly and professional demeanor. As part of the role, you may be required to undertake tasks assigned by management and be open to occasional travel. This position requires a Bachelor's degree in Electronics & Communication Engineering, preferably a B.Tech/B.E, with up to 1 year of relevant experience. The job is based in Ahmedabad and is a full-time opportunity. The role involves working in person, with a willingness to travel up to 25% of the time. This position currently has 7 openings and is open to male candidates.,