Service Engineer

Job Objective

Responsible for technical support to customer, technical support to the service team for upgradation of retrofit projects, Site visit for Execution and breakdown, Critical software Challenges and creation of content for IIOT implementation for retrofit machines of the ACGE products portfolio.

Primary Responsibilities

Strategic and planning
•Support HOD-Automation for customer support for software development / Electrical challenges •Upgradation projects execution ( In-house + At customers site ) •Aftermarket Revenue generation

Functional
Core • Service support for engineering range of machines. • Handling PLC, HMI,SCADA and servo based systems challenges post installation. • Generate and support 21 CFR business. • Support I&C for engineering machines • Responsible for On-line support globally • Training to customer • Technical knowledge on Mitsubishi or equivalent PLC, HMI and Zenon or equivalent SCADA • Trouble shooting • Failure analysis and corrective actions • Preparation of service report and online support reports • Maintain machine history and program data • Techno commercial knowledge of service for offering • Analytical ability • Revenue generation for Aftermarket ( eg upgradation, AMC, IIOT etc.) • Evaluation of hardware and software solutions for retrofit upgradation projects and network integration • Modify & test project backups (PLC & SCADA) • Support for IIOT and MIS Integration project • Support for testing, validation, and documentation process implementation.

Internal process
• Recognizing sales opportunities (Lead generation) and communicating the same to our sales TIC's through CRM platform. • Integrate customer feedback with our existing business process and contribution in CAPA • Help in getting competitor information on products, markets, etc.

People development
• Cross Knowledge sharing with internal team members. • Hands on experience sharing to service engineers • Ability to train others

Key Result Areas

• Customer Support for Software / PLC challenges
• Spares and service business co-ordination • Focus on man-days optimization for the retrofit execution at site • Improve CES in for respective installations / site visit

Key Interfaces

Internal Interfaces External Interfaces
• AE • Mfg & Assembly • Q&A • Process • Sales • NPD • A&C Operations • Procurement • Service • Spares • IIoT team (Scitech) • Vendor • Customer

Education and Requirement:-

• BE Mechanical/Electrical/Instrumentation

• 3-5 years experience
• Ready to travel