Architectural Design and Strategy
:
Lead the design and architecture of ServiceNow solutions, ensuring alignment with business goals and IT strategies.
Develop and maintain architectural blueprints, roadmaps, and documentation for ServiceNow implementations.
Provide technical leadership and guidance in the evaluation, selection, and implementation of ServiceNow modules and applications.
Solution Development and Implementation
:
Oversee the development and deployment of ServiceNow solutions, ensuring best practices and standards are followed.
Collaborate with stakeholders to gather requirements, define solution scope, and design comprehensive ServiceNow solutions.
Manage the end-to-end implementation of ServiceNow projects, including configuration, customization, integration, and testing.
Integration and Automation
:
Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery.
Ensure seamless data flow and process automation across different IT systems and applications.
Governance and Compliance
:
Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage.
Ensure compliance with industry standards, security policies, and regulatory requirements.
Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations.
Team Leadership and Mentorship
Provide leadership and mentorship to junior architects, developers, and administrators.
Conduct training sessions and workshops to enhance the team's knowledge and skills in ServiceNow technologies.

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