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Service Desk Specialist

Service Desk Specialist

HCLTech

1 - 5 years

0 Lacs

thiruvananthapuram kerala

Posted:3 days ago| Platform: Shine logo

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Skills Required

vpn citrix vdi telecom excellent communication international voice support mobility related application desktopgeneral system related issues troubleshooting outlook ms officeo365

Work Mode

On-site

Job Type

Full Time

Job Description

You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Experience in Telecom will be an added advantage.,

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Service Desk Specialist