2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

As an ideal candidate for the role of International Voice / Non Voice Support, you will be responsible for providing excellent communication and support in International Voice Support. Your hands-on experience in troubleshooting mobility-related applications, desktop/system issues, Outlook, VPN, Citrix, VDI issues, MS Office/O365, and Telecom will be crucial for this role. Key Responsibilities: - Maintain high efficiency in handling escalated calls from L1 team - Resolve tickets within agreed SLA of ticket volume and time - Adhere to quality standards including voice and accent, tech monitoring, regulatory requirements, and company policies - Ensure positive customer experience and CSAT thro...

Posted 3 weeks ago

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Service Desk Specialist HCLTech

1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

Role Overview: You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Key Responsibilities: ...

Posted 1 month ago

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Internal Audit Supervisor Brakes India

0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Internal Auditor Team member at Brakes India Private Limited, you will be based at the Brakes India facility in Padi, Chennai, with work spanning across multiple sites including Brake & Foundry Business Units. Your role will involve executing internal audits across various process, system, and stock verticals under supervision. You will play a vital role in preparing comprehensive audit reports, documenting findings, and analyzing operational effectiveness and compliance with established standards. Additionally, you will be involved in data analysis, report preparation, and maintaining systematic documentation of audit processes. Collaboration with cross-functional teams during audits ...

Posted 2 months ago

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Operations Technology (Enate) Support Analyst VISTRA

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

You have an exciting opportunity to join Vistra as an Operations Technology (Enate) Support Analyst in Mumbai, India. As part of the Technology Department, your role will involve providing quality support to users on global applications, collaborating with various departments, and ensuring seamless operations of the Enate platform. Your responsibilities will include responding to user requests efficiently through Enate and ServiceDesk Plus, troubleshooting and resolving issues related to Enate, maintaining a strong understanding of the platform, providing proactive support for Enate workflows, and collaborating with cross-functional teams to resolve user issues within agreed SLAs. You will a...

Posted 3 months ago

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Service Desk Specialist HCLTech

1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Experience in Telecom will be an adde...

Posted 3 months ago

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