Service Desk Monitoring

Skills: Active Directory, Remote Desktop Support, Ticketing Systems, Network Troubleshooting, Scripting (PowerShell), service desk, Education Qualification Min Graduate from any IT \ Computer Stream, BE or relevant Bachelors degree. Skills Min 2-3 years of Experience ITIL Fundamental Certified, any IT Infrastructure or SDLC certification course or equivalent level of knowledge Monitoring Tool & ticketing tool knowledge Excellent interpersonal relationship and communication / presentation skills Flexible to work in shifts Job Profile Description Good oral and written communication skills Expertise in Monitoring tools to monitor various systems (Servers, Network infrastructure, Apps, Databases, etc.,) using diversified tools Good knowledge of Critical Alert Escalation Process/Procedure to respective stakeholders Ensures monitoring alerts and systems events are assessed, prioritized, and managed Track Active/repeated alerts till resolution Complete understanding of the ITIL Terminology & Processes Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision Analytical skills Comprehensive knowledge of ITSM helpdesk ticketing tool Willing to learn and develop new skills. Flexible and adaptable approach to problem solving. Ability to work on own initiative and ready to accept additional tasks