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Adecco Group
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Service Desk Management

Service Desk Management

Adecco Group

0 - 4 years

2 - 3 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

LAN Support Desktop Support IT Support System Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide efficient Service Desk Voice Support. - Ensure timely resolution of client issues. - Maintain a high level of client satisfaction. - Collaborate with cross-functional teams for issue resolution. - Document and track client issues and resolutions. - Contribute to continuous improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of IT service management principles. - Experience with incident management and ticketing systems. - Knowledge of remote desktop tools and troubleshooting techniques. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required." If you are interested please DM ur cv on 7975480420 or mail me on 8884314641.

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Adecco Group

Facilities Services

Noida Uttar Pradesh

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Service Desk Management