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Service Desk L1 Engineer

0 - 4 years

0 Lacs

chandigarh

Posted:16 hours ago| Platform: Shine logo

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Skills Required

it support troubleshooting hardware software network connectivity password resets customer service analytical skills itil foundation communication abilities problemsolving skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a highly motivated and enthusiastic Service Desk L1 Engineer, your role will be the first point of contact for customers seeking technical assistance. You will provide initial support and troubleshooting for various IT issues. This entry-level position is ideal for recent graduates aiming to kickstart their careers in IT support. - Serve as the initial contact point for customers seeking technical assistance via phone, email, or Self Ticket. - Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity. - Log and track all incidents and service requests in the ticketing system for accurate and detailed documentation. - Assist users with password resets, account unlocks, and basic application support. - Escalate more complex issues to higher-level support teams (L2/L3) as necessary, ensuring timely follow-up and resolution. - Contribute to creating and maintaining internal knowledge base articles and user guides. To excel in this role, you must have a bachelor's degree in Information Technology, Computer Science, or a related field. A basic understanding of computer hardware, software, and networking concepts is also required. Strong analytical and problem-solving skills, excellent communication abilities, and a customer-centric mindset are essential. Adaptability, teamwork, and a willingness to learn and grow will be key to your success. Relevant certifications such as ITIL Foundation and previous internship or practical experience in an IT support role are advantageous. In return, you can expect a competitive salary and benefits package, opportunities for professional development and career advancement, a supportive and inclusive work environment, and hands-on training and mentorship from experienced IT professionals.,

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