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Service Desk (Knowledge Manager)

Service Desk (Knowledge Manager)

Cognizant

0 years

0 Lacs

Coimbatore Tamil Nadu India

Posted:1 day ago| Platform:

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Skills Required

service training management capture cms evaluation strategies effectiveness metrics analysis certifications itil

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Knowledge Manager

Responsibilities

Designing developing and managing programs related to knowledge management.
Deploying training communications and awareness programs related to knowledge managementIdentifying ways to improve the current knowledge management system.Developing new programs and solutions that meet the needs of the department.Collaborating with multiple teams to capture new information that can be stored in knowledge baseMaintaining the knowledge management system or platform (CMS LMS etc.).Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection analysis and reporting.Encouraging a knowledge-sharing culture across the organization.

Certifications Required

ITIL

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2909 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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Service Desk (Knowledge Manager)