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Service Desk (Knowledge Manager)

Service Desk (Knowledge Manager)

Cognizant

3 - 7 years

0 Lacs

coimbatore tamil nadu

Posted:1 month ago| Platform: Shine logo

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Skills Required

knowledge management training communication collaboration evaluation itil

Work Mode

On-site

Job Type

Full Time

Job Description

As a Knowledge Manager, your role involves designing, developing, and managing programs related to knowledge management. You will be responsible for deploying training communications and awareness programs, as well as identifying ways to enhance the existing knowledge management system. Your duties will include developing new programs and solutions aligned with departmental needs and collaborating with various teams to capture and store new information in the knowledge base. In this position, you will also be tasked with maintaining the knowledge management system or platform, which may include CMS or LMS. Additionally, you will conduct evaluation strategies to measure the effectiveness and return on investment of knowledge programs through metrics collection, analysis, and reporting. Your role will involve fostering a knowledge-sharing culture throughout the organization to enhance collaboration and efficiency. Qualifications Required: - Certification in ITIL (Note: No additional details about the company were provided in the job description),

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Service Desk (Knowledge Manager)