Service Desk Engineer

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

Service Desk Analyst-L2

3-5years

Bangalore

24x7 rotational shift

Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience).

Excellent verbal and written communication skills with email etiquette and customer service skills

Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix

Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues

Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW).

Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures

Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement. Must be flexible to work in rotational shift and rotational week offs

1. VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues

2. RDP tools like Bomgar & Ticketing tools (ITSM, SNOW).

Communication

Any Bachelors's Degree

ITIL Preferred

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