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Progressive Infotech
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Service Desk Engineer

Service Desk Engineer

Progressive Infotech

1 - 5 years

|

2 - 3 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

ticketing tools helpdesk sla

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT Support Technician (Level 1)

Responsibilities:

Provide first-level technical support via phone, email, chat, or in person
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and other IT peripherals
Log and update service requests in the ticketing system
Escalate unresolved issues to Level 2/3 support teams when necessary

Requirements:

Strong problem-solving and communication skills
Hands-on experience with IT hardware and troubleshooting
Familiarity with ticketing systems and remote support tools.

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Progressive Infotech

Information Technology and Services

Dadar Mumbai

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