Service Desk Engineer

Dear Job seekers,

We do have open position for below requirement,

Company - InKnowTech Pvt Ltd - http://www.inknowtech.com

Client : Accenture

Project- BPCL

Location : New Ashok Nagar Rd, Block A, Sector 1, Noida, Uttar Pradesh 201301 JOB DESCRIPTION :

Role : Service Desk Engineer

Exp : 1+ year

CTC(PM) : 23,000/- to 25,000/-

Shifts : Shift A - 6AM-3PM

Shift B - 1PM-10PM
Working : 6 days

Working hours: 9 hours, Shift: Rotational shift, no night shift

working days: Monday to Saturday.

• Punctuality: Please ensure you are on time for all your scheduled shifts.
• Professionalism: Maintain a professional attitude and behavior at all times.
• Grooming: Be well-groomed and presentable while on duty.
• Probation Period: All new employees will undergo a 6-month probation period.
• Commitment: A minimum commitment of 1 year is required

Skills Required : Service Desk, Incident, Service request, Ticketing tool,Priority.Service Desk Engineer Key Responsibilities:

• Provide Level 1 and Level 2 technical support to users.
• Monitoring of application, log, categorize, prioritize, and resolve service requests and incidents via Service Desk tools (tickets classified as P1, P2, P3, P4).
• Troubleshoot firewall-related issues, including access control, port blocking, and network security configurations.
• Act as the first point of contact for all related queries –connectivity, access, and application issues.
• Respond to support requests via incoming/outgoing phone calls, emails, and official WhatsApp business groups in a timely and professional manner.
• Escalate unresolved issues to higher-level technical teams while maintaining communication with the user.
• Ensure timely resolution and closure of incidents in accordance with SLA guidelines.
• Document technical solutions, update knowledge base articles, and maintain detailed logs of troubleshooting steps and resolutions.
• Assist in onboarding/deboarding of Business locations and role holders from the application.

Job Type: Full-time

Pay: ₹16,623.31 - ₹48,539.62 per month

Benefits:

• Provident Fund

Work Location: In person