Job
Description
About GSPANN : Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore Job Title: Service Desk Engineer Location: Hyderabad/Pune/Gurgaon Experience: 5 - 8 Years Notice Period : Immediate to 15 Days Skills: Microsoft 365, Triage, Access Control Role and Responsibilities : Initial triage of issue and resolve based on Runbooks. User and role management for supported apps Batch job monitoring System health checks Installation Windows software Troubleshoot issues in Microsoft 365 Event and incident management Co-ordinate priority issue triage Knowledge base management Apply necessary patches as required and perform regular maintenance
