Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Guru AI insights for smarter career decisions

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Service Desk Engineer

Tata Consultancy Services

4 - 8 years

0 Lacs

Mumbai Metropolitan Region

Posted:3 days ago| Platform:

Apply

Skills Required

service support chat resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Service Desk Engineer (Required 4-8 years experience) Location: Mumbai only • The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives. • Provide technical assistance and support for clients and partners via call, chat and web • Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner • Demonstrate technical understanding of the products and services in our support catalog • Develop and maintain positive relationships with clients always focusing on their satisfaction • Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client • Escalate issues and involve a ESS or Team Leaders whenever required in order to solve problems as quick as possible • Maintains and consistently demonstrates the core values of client centricity along with the knowledge of the Banks processes and practices to ensure driving the best User Experience. • Resolve issues to the best of your ability in a timely manner and know when to escalate especially during high call volume periods. • Ready to work in Shifts. Show more Show less

More Jobs at Tata Consultancy Services

Mega Walk-in at Tcs Kolkata Hiring For Customer Service (Voice)

Kolkata

1 - 5 yrs

INR 1 - 5 Lacs

Direct Walk-in Interview Opportunity @TCS Pune

Pune

1 - 4 yrs

INR 1 - 5 Lacs

Windows Vmware Administrator Walk-in Drive at Tcs Pune

Pune

5 - 10 yrs

INR 5 - 15 Lacs

IT Service desk Analyst Walk in Drive at Tcs Pune

Pune

3 - 6 yrs

INR 3 - 8 Lacs

Production Support Analyst

Pune

2 - 7 yrs

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Service Interview Now

Tata Consultancy Services

www.tcs.com

Information Technology and Consulting

Thane

500,000+ Employees

2581 Jobs

Key People

Rajesh Gopinathan

CEO and Managing Director
K. Krithivasan

Incoming CEO
N. Ganapathy Subramaniam

COO
Chandra Shekhar Kharbi

CFO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Service Desk Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Tata Consultancy Services

Mock Interview

RecommendedJobs for You

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Service Desk Engineer

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Contact Us

Search

Profile

Bookmarks

Personal Settings

Service Desk Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Tata Consultancy Services