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Service Desk Engineer

Service Desk Engineer

Randstad

0 - 1 years

0 Lacs

Bengaluru, Mumbai (All Areas)

Posted:2 days ago| Platform:

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Skills Required

Service Desk Management IT Helpdesk IT Service Desk Technical Helpdesk Service Desk Windows OS

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Resolve client issues by providing timely and accurate solutions. - Communicate effectively with clients to understand their needs and address their concerns. - Collaborate with internal teams to ensure the smooth functioning of systems. - Maintain a deep understanding of the product to accurately define client issues. - Design and implement resolutions based on product knowledge. - Provide exceptional customer service and support to clients. - Continuously update knowledge and skills to stay up-to-date with the latest developments in the field. - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of IT service management principles and practices. - Excellent communication and interpersonal skills. - Ability to analyze and solve problems efficiently. - Knowledge of incident management and ticketing systems. - Familiarity with ITIL framework and processes. - Ability to work effectively in a team and collaborate with cross-functional teams.

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Randstad

www.randstadusa.com/

Staffing and Recruiting

Atlanta GA

1001-5000 Employees

893 Jobs

Key People

Linda Galipeau

CEO - Randstad North America
Tom Hart

Chief Financial Officer (CFO)
Marlo T. Barrow

SVP of Marketing and Communications
Bradley James

SVP of Operations
Erin McCorkle

VP of Talent Engagement

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