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Trigent Software
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Service Desk Engineer

Service Desk Engineer

Trigent Software

0 - 3 years

1 - 3 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

Service Desk Management Technical Voice Process CCNA IT Service Desk Technical Helpdesk Ticketing Tools Technical Support Cisco International Technical Support International Voice International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Greetings from Trigent Sotware...!!! **Hiring for freshers with Good in Networking & Very Good Communication** Role & responsibilities As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely resolution to client issues.- Maintain a high level of customer satisfaction.- Collaborate with cross-functional teams for issue resolution.- Document and track client issues and resolutions.- Conduct regular system checks and maintenance.- Assist in the testing and implementation of system upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong troubleshooting and problem-solving skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. Interested candidates can contact to HR Sanovar -9686298179 or can share their resumes to sanovar_f@trigent.com Regards, HR Sanovar Trigent Software 9686298179 sanovar_f@trigent.com

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Trigent Software

www.trigent.com

IT Services and IT Consulting

Southborough MA

1001-5000 Employees

341 Jobs

Key People

Vikram R. Ahuja

Co-Founder & CEO
Sujay D. Ahuja

Co-Founder & CTO
Krishna Aradhyula

Vice President of Sales

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