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CGI
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Service Desk Engineer

Service Desk Engineer

CGI

0 - 1 years

1 - 3 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Ticketing Tools Troubleshooting IT Service Desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, Greetings of the Day!!! Hope this mail Finds you well, Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide efficient Service Desk Voice Support. - Ensure timely resolution of client issues. - Maintain a high level of client satisfaction. - Collaborate with technical teams to resolve complex issues. - Document and track all client interactions and solutions. - Contribute to continuous improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of IT service management principles. - Experience with ticketing systems and remote support tools. - Knowledge of troubleshooting techniques for software applications. - Excellent communication and customer service skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full-time education is required."

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CGI

www.cgi.com

Information Technology and Consulting

Montreal

77,500 Employees

594 Jobs

Key People

Ernst & Young

Chairman
T. J. Poon

President and CEO
Rima Ouezzane

Executive Vice-President
Sanjay G. Kumar

Senior Vice-President

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