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Cradlepoint
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Service Desk Engineer

Service Desk Engineer

Cradlepoint

3 - 6 years

3 - 6 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Telecom Ticketing Customer satisfaction Service desk Infrastructure Management Troubleshooting Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our Team

About this opportunity

You will also be responsible for receiving trouble reports from the Operators Customer Care Center (or from the Operators customer directly in some very specific cases), resolving them to the customers satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers)!

We believe in trust - we trust each other to do the right things!
We believe in taking decisions as close to the product and technical expertise as possible.
We believe in creativity - trying new things and learning from our mistakes.
We believe in sharing our insights and helping one another to build an even better user plane.
We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply.

What you will do

Manage all incidents raised through the ticketing tool or on customer request.
Work with ISP s and third party vendors to identify issues with client infrastructure equipment.
Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible.

You will bring

Experience in troubleshooting, alarm monitoring,
Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
Experience: 3-6 years.

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Service Desk Engineer