Service Desk Analyst - L1

Please carry resume and govt ID proof if your coming to walkin drive

Job Details:

• Role : Service Desk Analyst (Technical Support)

• Support to be provided through (Modalities)

  : Calls / Chats / Emails ( Agent will have no discretion to choose modality )

• Experience:

  0-2 yr can apply only

• Location

  : Hyderabad

• Work Mode

  : Work From Office ( Mandatory 5 days every week)

• Shift

  : Rotational Shifts ,Includes Night Shift (rostered as per project demand)

• Transport

  : One Way Transport ( Window time 7 pm-7am | Radius - 30 kms.)

• Max CTC

  : 3.5 LPA (strictly capped) - Take home close to 23K after deductions.

• Education Documents

  : Provisional certificate and all marks memos are mandatory

• Excellent Communications skills required

  .

• Office Hours

  : 9.5 hours daily in office

• Distance Comfort

  : Candidate should be comfortable with the commute to office.

Preferred candidate profile

• Any Fresher Graduate / experienced in SD or CS can apply

• Excellent communications skills (verbal and written)

• Basic understanding in technical trouble shooting
• Excellent communication skills required.
• Candidates who have completed graduation and has all documents can only apply.(Provisional and Marks memos are mandatory)
• immediate joiners preferred

JD :

• 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• 3. Identify and escalate tickets requiring urgent attention and action
• 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
• 5. Deal with and resolve helpdesk requests