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Service Desk Analysis Professional

Service Desk Analysis Professional

IDESLABS PRIVATE LIMITED

2 - 7 years

4 - 9 Lacs

Mumbai Hyderabad Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Service Desk Analysis Service Improvement ticketing system service desk Documentation Technical Support troubleshooting

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Work from Office

Job Type

Full Time

Job Description

#Skill Service Desk Analysis #Notice PeriodImmediate #Employment TypeContract #Job Description Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system. Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues. User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets). Escalation: Identify and escalate complex issues to higher-level support teams as needed. Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues. Service Improvement: Contribute to improving processes and procedures within the Service Desk. Technical Skills: Familiarity with Windows/Linux operating systems, Microsoft Office Suite, and common business applications. Communication Skills: Strong verbal and written communication skills; ability to explain technical concepts to non-technical users. Problem-Solving: Effective troubleshooting and analytical skills with a focus on customer satisfaction. Coverage Should be ready to work in 24/7 environment.

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