Service Desk Agent

Service Desk – Agent (Voice)

Required Technical Skill Set

Desktop & Network troubleshooting

Desired Experience Range

3– 5 years

Location :Chennai

Desired Competencies (Technical/Behavioural Competency)

Must-Have

• Requires good verbal and written communication skills as well as strong customer service and interpersonal skills
• Need for international client (UK)
• Willingness to work in any shifts including night shifts
• Accountable to answer customer requests and assisting customer either by email/chat or over the phone
• Ability to understand customer issue and route to appropriate team
• Should be ITIL Foundation certified
• Must be a strong cross-team collaborator
• Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
• Basic knowledge about Systems, backup and Network
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have

1. MCP & ITIL Certification.

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Responsibility of / Expectations from the Role

1

Should posses’ good communication skills.

2

Accountable to answer customer requests and assisting customer either by email/chat or over the phone