Service Delivery Ops Senior Analyst

Skill required: Talent Development - Learning Delivery Strategy

Designation: Service Delivery Ops Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Virtual Event Moderator plays a key role in supporting the delivery of smooth and engaging virtual learning sessions and events. This individual acts as a behind-the-scenes coordinator and technical host, ensuring presenters, facilitators, and participants experience a seamless, distraction-free event.The Moderator supports event setup, manages platform tools (e.g., breakout rooms, polling), monitors chat and participant activity, and ensures accurate attendance tracking and reporting. This role requires strong attention to detail, comfort with virtual tools, and the ability to manage multiple session elements in real-time.________________________________________Talent Development processDetermine the most effective way to deliver learning content through media like classroom training, computer-based training, simulations, audio/video conferencing. Adapt content, resources or instructional plans as per needs of medium of delivery.

What are we looking for? Detail orientationWritten and verbal communicationCritical ThinkingProblem Management
Qualifications:Bachelors degree or equivalent educationMinimum 3 years of professional experience in a client service or support roleMinimum 3-4+ years of experience supporting virtual events or learning sessions________________________________________Experience:Familiarity with virtual delivery platforms and tools (e.g., Microsoft Teams, Zoom, WebEx, Adobe Connect, etc.)Experience using polling, breakout room features, and engagement toolsUnderstanding of basic LMS functionality and attendance tracking
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsKey Responsibilities:Session Setup and Technical CoordinationSupport the setup and execution of virtual events, including platform configuration, content readiness, and connectivity checksParticipate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth deliveryUpload and manage content during live sessions (e.g., presentations, videos, links)Live Event ModerationLaunch and manage breakout rooms, polls, quizzes, games, and other interactive elements during sessionsMonitor and moderate chat and Q&A, flagging issues or questions to the facilitator as neededTrack and record attendance during sessions, ensuring participant engagement is monitoredSession Follow-up and ReportingUpdate attendance in the learning management system (LMS) or other tracking tools post-eventDistribute session materials and resources to participants as requiredEscalate technical issues or recurring session concerns to leads or support teamsContribute to post-session reporting or feedback collection if applicable________________________________________Professional Competencies:Excellent organizational and multi-tasking skillsHigh attention to detail and data accuracyClear and professional communication skillsCustomer service orientation and strong interpersonal skillsAbility to work independently and handle live event pressureCulturally aware and comfortable working with global teamsFlexible to operate in a 24x5 rotational shift model________________________________________
 Qualification 
Any Graduation