Service Delivery Operations Associate Manager

 About The Role  

Skill required: Pharmacovigilance Services - Safety Writing

Designation: Service Delivery Operations Associate Manager

Qualifications:Bachelor of Pharmacy

Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Overall responsible for Aggregate reports team. Tracking of stages and milestones of Aggregate reports as per predefined schedule. Follow escalation process as per clients process. Management of AR workload within the Accenture team. Oversight on the AR mailbox management. Allocation and prioritization of reports between Accenture Personnel. Ensure the delivery of reports within agreed timelines. Liaising with client for any issue mitigation and troubleshooting. Ensure training and mentoring of new associates and documentation of the same. Address any quality related issues and implementation of quality improvement initiatives for the team. Provide delivery updates in service delivery review meeting and operation steering committee meeting. Ensure retention. Plan the resource allocation for the respective reports as per Clients PV calendar. Address any quality related issues and implementation of quality improvement initiatives for the team. Provide delivery updates in service delivery review meeting and operation steering committee meeting. Ensure retention. Plan the resource allocation for the respective reports as per Clients PV calendar. Ensure project compliance according to client and Accenture SOPs. Ensure AR-related information is archived in dedicated folders on client shared drives or other electronic repositories (as agreed in the SOP). Ensure AR-related information is archived in dedicated folders on client shared drives or other electronic repositories (as agreed in the SOP).Ensure Health Authority requests are addressed in timely manner. Ensure team notifies client (regulatory team) that the final report has been submitted and confirm all prepared submission documents are uploaded into client environment. Complete all trainings assigned by client on their LMS within due date.

What are we looking for? Problem-solving skillsStrong analytical skillsWritten and verbal communicationExperience in research and developmentCollaboration and interpersonal skills

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification Bachelor of Pharmacy