Service Delivery Operations Analyst

Skill required: Digital Inside Sales - Inside Sales
Designation: Service Delivery Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Service Desk role is the key role in supporting the iTPM team achieve their goals. The Service Desk is responsible for; • Maintain and update customer eligibility • Process new add on offers • Process and assign new customer to iTPM team based ono eligibility requirements • Maintain offer lists • Owns and resolve Offer Triage lists • Responding to inbound offer emails The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
What are we looking for? The Service Desk role is the key role in supporting the iTPM team achieve their goals. The Service Desk is responsible for; • Maintain and update customer eligibility • Process new add on offers • Process and assign new customer to iTPM team based ono eligibility requirements • Maintain offer lists • Owns and resolve Offer Triage lists • Responding to inbound offer emails • Minimum of 1 years’ experience in sales or lead generation • Language(s) Required: English + Other (depending on role/location) – Minimum level C1 required • Minimum of 1 year spent in previous sales role • Prior inside sales experience with emphasis on both outbound and inbound calling
Roles and Responsibilities: • Maintain and update customer eligibility • Process new add on offers • Process and assign new customer to iTPM team based ono eligibility requirements • Maintain offer lists • Owns and resolve Offer Triage lists • Responding to inbound offer emails