Service Delivery Manager SAP AMS Program

As a Senior Service Delivery Manager for a large SAP AMS program, your role involves overseeing the engagement to ensure customer satisfaction, budget compliance, contractual adherence, service continuity, team motivation, and timely delivery. You will act as the primary contact for AMS services for the customer and provide regular management reports on service performance. Additionally, you will collaborate with the Sales Delivery Management team to identify opportunities for add-on sales. Key Responsibilities: - Ensure the delivery of AMS services meets contractual service levels and all agreed deliverables, including specification, estimation, planning, control, acceptance, and SLA compliance. - Implement and monitor procedures and processes to support service delivery. - Prioritize engagements, allocate resources, and drive problem, change, release, capacity, and performance management. - Build and maintain strong relationships with both internal team members and external stakeholders. - Foster a coaching mindset to support the professional growth of team members. - Demonstrate cultural openness to collaborate effectively with diverse teams. - Support clients in aligning IT with business objectives and requirements. - Manage communication channels with steering committees, customers, and other stakeholders. Qualifications Required: - Strong interpersonal and team spirit qualities. - Excellent organizational and planning skills. - Proactive approach to risk mitigation and issue detection. - Effective relationship-building abilities. - Coaching mindset to support team development. - Cultural openness to collaborate with diverse teams. - Business acumen to support client IT and business needs. - Strong communication skills for stakeholder management. Additional Company Details: Understanding of ITIL V4 processes and certification would be advantageous for this role.,