Service Delivery Manager

Job Description

Responsibilities would include, but not be limited to, the following: Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the organization; identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of in -house training sessions, enrollment in online learning programs, mentoring, self-learning, and other methods as appropriate Drawing up a comprehensive L&D Plan based on the developmental needs and methods identified Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate Organizing and anchoring the New Hire Orientation programme to enable easy settling-in and acculturalization of new joinees Refining existing systems and processes, and setting up new processes as required, including: preparing and tracking the annual L&D Budget; creating and updating the Training Calendar; tracking training attendance; capturing feedback on training programs as well as conferences and workshops attended Tracking L&D related data and generating regular MIS reports as required Maintaining a keen understanding of learning & development trends, developments and best practices.