Service Delivery Manager, Ads Content Operations

As a candidate for this position, you should hold a Bachelor's degree or equivalent practical experience and have at least 5 years of experience in identifying process issues, creating solutions, and collaborating with cross-functional teams to implement changes. Additionally, you should have 5 years of experience in a customer or client-facing role supporting operations, building relationships with stakeholders or clients, and in operations and process excellence. Preferred qualifications for this role include experience working with c-level executives in a fast-paced environment, collaborating with cross-functional and cross-geographical stakeholders, and delivering business transformation programs in a dynamic setting. You should also have the ability to navigate through ambiguity, work with multiple technology partners, and align priorities for short, medium, and long-term business objectives. About The Job: As part of gTech Ads, your responsibilities will revolve around providing support, media, and technical services for customers utilizing Google's Ad products stack. You will assist customers in maximizing the benefits of Ad and Publisher products, offering support through various channels, setting up accounts, implementing ad campaigns, and providing media solutions tailored to their business and marketing needs. Your role will also involve delivering complex technical and measurement solutions and consultative support for large customers, ensuring a high level of customer satisfaction. Working in a cross-functional and global team, you will collaborate with Sales, Product, and Engineering teams to enhance products and services, ultimately improving the client experience and return on investment with Google. Responsibilities: - Enable the extended workforce ecosystem of vendors/partner teams and support specialists to deliver high-quality outcomes. - Drive impact for Google through business transformation programs, improving operational effectiveness, and increasing efficiency to create positive business results. - Focus on project management, customer service, process quality, and process optimization, delivering key performance indicators in a fast-paced and complex environment across multiple disciplines and time zones. - Maintain infrastructure, drive efficiency, and secure budgets to support operational excellence. - Support Vendor Partners and the extended workforce in engaging with Google stakeholders and serve as a point of escalation. - Collaborate closely with cross-functional stakeholders across global Vendor Managed Operations (VMO) teams, Program Managers, Sourcing teams, Go-To-Market, extended workforce, Legal, and Sales Finance. - Launch and implement new workflows by testing product readiness, ensuring adequate workflow documentation, and infrastructure readiness in collaboration with vendors.,