Service Delivery Lead Finance & Accounting

As a visionary business professional, you will have the opportunity to lead the dynamic delivery organization of a Canadian company specializing in cloud-based accounting services for over 300 businesses and not-for-profits. Your role will be crucial in ensuring exceptional quality and service standards for international clients, driving impactful results across various industries. Your primary responsibilities will include overseeing a team size of over 100, with a focus on delivering accounting services for clients in Canada, UK, Australia, and the US. With your expertise in scaling operations, talent development, and streamlining workflows, you will play a key role in maintaining high-quality standards, compliance, and efficiency. In this pivotal role, your strong communication skills in English, both verbal and written, will be essential in managing client expectations, resolving operational challenges, and driving a culture of excellence and accountability within the team. Your ability to address potential bottlenecks, maintain budget adherence, and ensure timely delivery within SLAs will be critical in meeting client satisfaction. Furthermore, as the primary client contact, you will be responsible for managing updates, expectations, and escalations to ensure client satisfaction. Building and nurturing a high-performing team through recruitment, development, and succession planning will be essential for growth and success in this role. Overall, if you are driven by client obsession, possess a can-do attitude, and have a track record of managing delivery for multiple clients with diverse teams, this opportunity to lead the delivery organization in India is tailor-made for you. Join a high-energy environment where setting exceptional quality and service standards is not just a goal but a way of life, seamlessly blending the best of both worlds in a hybrid work setting.,