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Service Delivery Junior Specialist - B

0 - 4 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

stakeholder management process improvement client service team collaboration process compliance client satisfaction procurement services p2p process crossfunctional work procurement policies

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: - Provides services according to the Service Delivery scope to meet specific KPIs - Supports delivery of Procurement services into the Business - Maintains a proactive working attitude towards the Client - Has basic knowledge of the Stakeholder community within the work perimeter - Understands the P2P process - Has basic knowledge about cross functional work - Builds knowledge experience in a number of domains of expertise - Contributes to a positive and collaborative team culture - Identifies, reports, and participates in process improvements implementation General Responsibilities & Accountabilities: - Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets - Demonstrates knowledge of processes and procedures relevant to the function - Accountable for process compliance within the work perimeter - Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion - Continually strives to simplify, standardize, and improve processes subject to approval of the senior professional - Continually seeks out ways to improve Client satisfaction - Helps the team to achieve common goals - Is supportive of knowledge and best practice sharing - Acts to overall procurement policies and processes Qualifications Required: - Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.,

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Capgemini

IT Services and IT Consulting

Paris France

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